DATA PROTECTION & PRIVACY POLICY
Last Updated: October 2022
1. Overview
This Data Protection & Privacy Policy explains how Bitech Chain ("we," "us," or "our") collects, processes, and safeguards personal data in connection with our services (the "Services") and website platform (the "Platform"). Protecting your privacy and ensuring the security of your personal information is central to how we operate.
Our Platform may include links to third-party websites, tools, or services. We are not responsible for the privacy practices of those external entities. We strongly recommend reviewing their privacy policies before submitting any personal information.
Any information collected through our Services is treated with strict confidentiality. We apply appropriate technical, organisational, and security measures to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
When using the Platform, you may be asked to provide personal details such as your full name, email address, phone number, date of birth, and identity verification information. These details may be used to verify identity, manage user accounts, provide technical support, comply with legal obligations, and fulfil contractual requirements. Important notifications may be sent to you as necessary, and with your consent, promotional updates may be delivered via email, SMS, or other channels. You may manage your communication preferences and opt out at any time.
2. Platform Access: Visitors, Users & Partners
2.1 General Information
This section describes how we collect and process information from website visitors ("Visitors"), registered users ("Users"), and business partners ("Partners"). Personal Data may include IP address, contact details, account-related information, and data concerning your relationship with Bitech Chain, in accordance with applicable data protection regulations.
2.2 Collection and Use of Data
By accessing or using the Platform, you acknowledge and consent to the collection and processing of your Personal Data as described in this Policy. If you do not agree with these terms, you should refrain from using the Platform. Data may be collected through browsing activity, IP logs, cookies, analytics tools, submitted forms, and registration processes.
2.3 Purpose of Processing Personal Data
Personal Data is processed to enhance platform performance, improve user experience, customise content, provide support, meet contractual obligations, and cooperate with authorised partners. All processing activities are conducted based on valid legal grounds, including user consent, contractual necessity, or legitimate business interests, where applicable.
The following table outlines the purposes and legal bases for processing Personal Data:
| Account registration and setup | Your consent; performance of Services or contractual obligations |
| Provision and use of Services | Performance of Services or contractual obligations |
| Service updates and notifications | Performance of Services or contractual obligations |
| Responding to inquiries and providing support | Legitimate interests or performance of Services |
| Personalised services, advertising, and marketing | Legitimate interests or your consent |
| Improving and developing new Services | Consent and legitimate interests |
| Distribution of promotional and marketing materials | Your consent |
| Evaluating marketing campaign performance | Legitimate interests or consent |
| Conducting support-related activities | Legitimate interests or performance of Services |
| Analytics and statistical evaluation | Legitimate interests |
| Protection of rights, interests, and property | Legitimate interests or legal obligations |
2.4. Sharing of Personal Data
We may share information with trusted service providers, contractors, and business Partners where necessary to operate the Platform and deliver Services. For Visitors and Users located within the European Economic Area (EEA), processing is conducted in accordance with the GDPR and other applicable data protection regulations.
3. Partners
3.1. Overview
In order to provide Services and collaborate effectively, Bitech Chain may collect and process specific categories of Partner-related data. Partners remain responsible for the data they provide, and access is granted only through secure systems and authorised procedures.
3.2. Processing of Personal Data
Processing activities relating to Partner data are based on Partner consent or legitimate business interests. Aggregated and anonymised data may be created to enhance product development, analytics, and service quality improvements.
3.3. Controller / Processor Roles
Our role depends on the type of data involved:
- Visitor/User Data: Data Controller
- Partner Data: Data Processor
- All data is securely hosted following recognised industry security standards. We implement physical, technical, and organisational safeguards.
3.4. External Data Processing
If Services involve Personal Data processed on external systems:
- We act as a Data Processor
- Processing follows the external party’s documented instructions
- Appropriate technical and organisational safeguards are implemented
- Data breaches are reported in accordance with applicable laws
- No subcontracting occurs without proper authorisation
- Data is not transferred outside the European Economic Area without appropriate safeguards
- Electronic marketing communications require consent and provide opt-out mechanisms
4. Security Measures
We employ administrative, organisational, and technical security controls to protect Personal Data from unauthorised access, misuse, disclosure, alteration, or destruction. When sharing data with third parties, contractual safeguards ensure equivalent data protection standards aligned with this Policy.
If you believe your interaction with Bitech Chain has been compromised, you should notify us immediately. While we implement robust safeguards, no online system can guarantee absolute security. Users acknowledge inherent cybersecurity risks.
5. Cookies
Please refer to our Cookie Policy for detailed information regarding cookies and tracking technologies used on the Platform, including their purpose and how you may manage your preferences.
6. External Links
The Platform may include links to external websites beyond our control. We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review external privacy policies before submitting Personal Data.
7. Data Retention and Deletion
Personal Data will not be retained longer than necessary for the purposes outlined in this Policy. Active account holders are responsible for maintaining and updating their information. Upon account termination or conclusion of a business relationship, Personal Data will be deleted in accordance with applicable laws and internal retention policies.
Withdrawal of consent may limit access to certain Services, and no compensation or claims shall arise from such limitation.
8. Your Rights
Users are entitled to specific rights regarding their Personal Data:
8.1. Right of Access
- Confirm whether Personal Data is being processed
- Access Personal Data and related processing details
- Receive information regarding processing purposes, data categories, recipients, retention periods, rights, and profiling activities
8.2. Right to Rectification
- Correct inaccurate Personal Data
- Complete incomplete Personal Data
8.3. Right to Erasure
- Request deletion of Personal Data under applicable legal grounds
8.4. Right to Restrict Processing
- Request limitation of processing in specific circumstances
8.5. Right to Data Portability
- Receive Personal Data in a structured, commonly used, machine-readable format
- Transmit data to another data controller where technically feasible
8.6. Right to Object
- Object to processing based on legitimate interests or direct marketing
- Request cessation unless compelling legal grounds apply
8.7. Right to Withdraw Consent
- Withdraw consent at any time without affecting prior lawful processing
9. Marketing Communications
Where required, we obtain consent to use Personal Data for marketing and promotional purposes. You may withdraw consent at any time by submitting written notice to the email address provided below.
10. Acceptance of this Policy
By accessing or using the Platform and/or Services, Visitors, Users, and Partners acknowledge that they have read and accepted this Policy. If you do not agree, you should discontinue use immediately. We reserve the right to update this Policy, and continued use following changes constitutes acceptance of the revised terms.
11. Legal Disclosure Requirements
Personal Data may be disclosed without prior notice where required by law or where necessary to protect rights, property, or legal interests, including the investigation of suspected unlawful activity.
12. Data Protection Officer
For privacy-related inquiries, our designated Data Protection Officer may be contacted at